Field operations expert needed for niche industry


Challenge

An SVP of a northeast-based PE firm came to us with an urgent need for an ops performance and improvement expert that could improve the management of their construction services portco’s field ops team. The PE firm was not confident in the head of field ops strategic leadership abilities and had noticed technician productivity was down and technician churn was up. They quickly needed a field ops expert who had seen a wide range of sizes and sophistications in field operations teams, and ideally had a strategic HR lens, to observe their teams and diagnose and roadmap improvements that could be made in order to increase productivity and reduce churn. The PE firm was looking to engage a provider immediately.

 

Solution

Leveraging our founder’s 20 years in private equity, we have extensive frameworks for assessing PE-grade operations performance & improvement needs. BluWave utilizes technology, data, and human ingenuity to pre-map, assess, monitor, and maintain deep pools of operations consultants that uniquely meet the private equity standard. We interviewed the PE firm to understand their specific key criteria, and then connected the client with the select BluWave-vetted operations consultants from our invitation-only Intelligent Marketplace that fit their exacting needs.

Result

Within 24 hours of the request, the PE firm was introduced to three exact-fit operations performance & improvement providers that specialized in working with growing services businesses to improve their field operations team. The client selected and engaged their top choice, and the service provider was able to immediately assess gaps, identify opportunities, and create an improvement roadmap for the company.

“We were able to connect the client with top-tier experts in the construction space who had seen it all from less than a hundred employee operations to best-in-class, nationally recognized route-based services organizations. The service provider was able to make an immediate impact on increasing technician productivity.”

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