Function: Operations
Payments Optimization for Wellness Software Company
Service Area: Operations
Client Type: Business Management Software Portfolio Company
Service Provider Type: Indirect Procurement Firm
Industry: Technology – Software
A software company that serves boutique wellness studios wanted to improve its payment processing strategy. With payments comprising 40 percent of its revenue, the company needed a consultant with deep payments expertise to conduct a thorough assessment, optimize processor arrangements, and manage an RFP process to secure an optimal outcome.
The company maintained multiple relationships with payment processors across different regions and wanted to streamline its operations, improve transparency and eliminate extraneous fees. With an upcoming integration with Stripe, they sought to evaluate and potentially restructure their processor relationships, focusing on securing a larger take rate while simplifying their contract landscape.
BluWave connected the software company within 24 hours with an indirect procurement firm specializing in payments optimization and contract strategy. The advisor reviewed current processor contracts and provided strategic insights into best practices, guiding the client through an RFP process designed to enhance its processor terms and align with long-term revenue goals.
With the advisor’s help, the company effectively restructured its payment processing arrangements and optimized contract terms. The RFP process attracted competitive offers, positioning the company for improved margins and simplified processor relationships across its primary markets.
Very quick to respond, extremely knowledgeable, and flexible. I would recommend the firm to colleagues. Super knowledge and demonstrated a high level of professionalism.
-Co-Founder, CEO of Portfolio Company
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Growth Strategy Consultant for Manufacturing Portfolio Company
Service Area: Strategy
Client Type: Private Equity Firm
Service Provider Type: Growth Strategy Consultant
Industry: Manufacturing
A private equity firm required a third-party growth strategy consultant to assess and optimize the commercial function of its manufacturing portfolio company. The business was facing top-line softness and needed to increase its revenue and earnings per headcount in key departments.
The portfolio company had high fixed costs in its sales, product management and engineering functions, leading to declining EBITDA. The firm needed a consultant to analyze its sales model and organizational structure to identify areas for improvement, with a focus on reducing fixed costs and increasing operational efficiency.
BluWave connected the private equity firm within 24 hours with a shortlist of growth strategy consultants experienced in manufacturing and highly-engineered products. The selected consultant was tasked with analyzing the company’s commercial model, benchmarking against industry best practices and recommending changes to streamline operations and improve revenue per headcount.
The consultant from BluWave’s short list delivered key insights and actionable recommendations that helped the company improve its commercial operations. By focusing on quality aspects and operational efficiency, the consultant provided a path forward for optimizing sales functions, reducing fixed costs and exploring potential improvements in engineering and sales processes.
We liked what he had to say. He was focused on quality aspects. The PE fund thought he did a great job and would refer him again.
-Partner at PE Firm