Customer Type: PE Firms

After acquiring a business in the event services space, the company identified gaps in its IT function and required immediate support to implement critical IT initiatives. With no internal IT leadership, the company needed a third-party resource to oversee cybersecurity improvements, formalize IT processes, select an MSP and manage a custom CRM development project.

The company operated multiple wedding venues across the South but lacked a dedicated IT leader to oversee technology operations. Historically, IT decisions had been handled by committee, resulting in inefficiencies. They needed an IT strategist who could take ownership of key projects, provide oversight on software development and integrate IT best practices into their growing business.

BluWave quickly connected the company with an IT strategist experienced in hospitality and event management. The consultant immediately worked on cybersecurity enhancements, established IT documentation and developed a comprehensive IT roadmap. Additionally, they led the search for a managed service provider (MSP) and provided oversight on the company’s offshore CRM development project, ensuring it met security and scalability requirements.

With the consultant’s support, the company successfully implemented foundational IT improvements, reducing risk and enhancing overall efficiency. The IT roadmap provided a clear strategy for long-term technology investments, while the CRM oversight ensured a more secure and scalable solution. The company is now positioned to build out an internal IT team with a structured foundation in place.