Understanding Voice of Customer: Metrics, KPIs, Analytics
Customer-centricity is a business imperative, which makes understanding the voice of customer (VoC) critical to success. VoC insights provide a deep understanding of customer needs, preferences and pain points, guiding the strategic direction of a business. The value of VoC, however, isn’t merely in its collection, but in the ability to quantify it using the […]
5 Steps to an Effective Voice of Customer (VoC) Strategy
In today’s competitive market landscape, understanding your customers’ perceptions and needs is paramount. This is where an effective voice of customer (VoC) strategy comes into play, allowing businesses to capture and analyze customer feedback for informed decision-making. But without a strategic approach based on proven voice of customer best practices, deciphering customer pain points and […]
Voice of Customer Process: Methodologies for Better Service
Customers shape the success of your business. Their feedback, preferences and expectations guide your strategies, refine your services and bolster your bottom line. Enter the world of the Voice of Customer (VoC). This indispensable tool – often part of a specialized commercial due diligence project – empowers you to tap into what your customers desire and […]
Merger Planning & Integration: Best Practices for Private Equity Firms
Mergers and acquisitions are a key strategy for private equity firms. The process of integrating two companies, however, can be complex and difficult in practice. That’s why a detailed, well-thought plan is key to success. “Middle-market and lower-middle market businesses don’t have the surplus of people that publicly traded businesses would,” BluWave co-head of research […]
Business intelligence and analytics is a key facet of modern-day business building. “BI gives you the ability to dig deeper in to all the operations of your business to track KPIs and other metrics, which can then help you steer your business,” says Houston Slatton, BluWave’s head of technology. Leaders at private equity firms, portfolio […]
Healthcare is a hot sector for private equity firms looking to acquire new portfolio companies. Buy-side commercial due diligence on healthcare compliance is table stakes before any deal gets done. One expert service provider from our network says his firm has seen an influx of diligence requests in this industry since the beginning of 2022, […]
What To Do When Your Service Provider is at Capacity
Connecting with a service provider you can trust is like looking for a great dentist. Once you find “the one,” you wouldn’t put your teeth in anyone else’s hands. The same goes for your business. After a successful engagement with a trusted third party, you save a lot of time by contacting them directly the […]
Thanks for your interest in our AI white paper, featuring insight from the world’s leading service providers in data analytics. Learn about the four steps our expert service providers say every business must take before implementing artificial intelligence tools: Download the white paper now to learn how to transform your business using AI. Want to […]
Unleashing Business Potential with AI: Beyond Open Source Tools
Artificial intelligence has evolved from a futuristic concept into a business norm. The advent of Language Learning Models (LLMs) like ChatGPT and Bard is only the tip of the iceberg. While these consumer-focused models are noteworthy, they form only a fraction of AI’s potential. Businesses stand to gain significantly by digging deeper into the realm […]
The Road to AI Implementation: Strategic Planning, Data Management, Cybersecurity
What’s worse than not implementing artificial intelligence tools into your business? Implementing them without a plan. While it might feel like you’re falling further behind competitors every day you’re not adding AI to your tech stack, you’re better off waiting a little longer to get it right. Rushing out a half-baked product will only cause […]
Hiring activity remains strong, but the focus has shifted. Additionally, the AI craze is reaching a fever pitch in private equity. These and more insights come from our Q2 2023 BluWave Insights Report. The proprietary data used to compile this report comes from the projects we work on with our 500+ PE firm clients to […]
Professional Healthcare Recruiters: Specialized Human Capital Resources
The healthcare industry is in a constant state of flux. It’s a field that requires a dedicated workforce to manage patient care effectively. With the growing demand for healthcare services, the need for specialized professional healthcare recruiters has never been higher. Especially in areas such as multi-location healthcare services and chief medical officer searches, both […]
Companies in the consumer products industry face unique challenges when it comes to financial leadership. Operational expertise, strategic financial planning and the adoption of modern ERP systems are just some of the areas where an experienced CFO can make a difference. But how do you know which recruiting firm to trust with such an important […]
System Selection & Implementation Solutions in Professional Services Industry
In the professional services industry, companies face challenges like system integration difficulties and outdated technologies. Expert third-party service providers in BluWave’s network offer crucial support in these areas, from ERP system integration to optimizing existing platforms. Their expertise not only addresses immediate concerns but also paves the way for scalable growth. Let’s explore how these […]
Name: Evan Garoutte Hometown: Springfield, Missouri Team: Client Coverage Title: Account Manager What’s your favorite thing about working at BluWave? I love working in an organization of go-getters. Two of our core values are “Grow” and “Win,” which I think are great representations of our people and culture. We are constantly striving to improve and […]
